Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from The Red Raven to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to The Red Raven shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
    181 Baxter Street, Vallejo, CA  94590

    Never return product to The Red Raven without first notifying us and requesting a RMA number.

    Any legal notices should be sent to our address by USPS Registered Mail with Return Receipt requested.



  • Copyright
  • All content appearing on this Web site is the property of:

    The Red Raven
    Copyright © 2002-2012 The Red Raven. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2002-2012 The Red Raven. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Red Raven. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Red Raven or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.  The Red Raven and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Red Raven believes that customer conduct violates applicable law or is harmful to the interests of The Red Raven and its subsidiaries.

    The Red Raven enforces a $10.00 Miniumum Order.



  • Privacy Policy
  • The Red Raven use of personal information that you may submit to The Red Raven through this Web site is governed by the The Red Raven Privacy Policy.



  • Shipping & Delivery
  • At this time, The Red Raven ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, The Red Raven ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Shipping costs continue to rise, therefore The Red Raven has the right to enforce a minimum shipping cost of $5.00.  The Red Raven, may, at its own discretion, cancel any order, and notify the customer of order cancellation.



  • Sales Tax
  • The Red Raven charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. The Red Raven makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.  The Red Raven SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL The Red Raven BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by The Red Raven.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied.   The Red Raven is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not The Red Raven.

    The inclusion of material on this server does not imply any endorsement by The Red Raven, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although The Red Raven tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options).  The Red Raven reserves the right to change its payment procedures at any time without prior notice to you.

    Let us know right away if you have any problem with your order so we can correct it for you.  E-mail us immediately, within 10 days of delivery, with your order/invoice number.  You must have the original invoice number to referrence.  The Red Raven will only accept items for return that are approved and given an RMA number.  Returns will be subject to a 10% restocking fee.  For missing or damaged items, set package aside and contact us immediately, not later than 10 days so we can resolve the issue.

    Backorders:  For USA orders.  When a retail item you have ordered is not in stock, we normally leave the item on your order (if it is over $5.00) and ship it directly to you when it arrives back in stock.  Backordered items under $5.00 are removed from the order and you can re-order it again at a later date.

     



  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.



  • Miscellaneous
  • VOID WHERE PROHIBITED:
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions.  The Red Raven and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of The Red Raven shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Red Raven with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Red Raven with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by The Red Raven. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.